Technical Account Manager

Location: Bucharest, Romania
Date Posted: 05-15-2017
We are looking for a qualified Technical Account Manager (TAM) to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
 
In this role, you will be responsible for working with key customer contacts at multiple levels for efficient and cost effective projects delivery.You will identify and align business and IT objectives, discover customer needs, offer recommendations, and recognize current and future IT needs. You will play an integral part in helping our customers avoid unplanned outages by providing proactive preventative guidance.You will achieve this through the development and maintenance of a support service delivery plan and making recommendations for operational best practices both at tactical and strategic levels
 
You meet most (if not all) of the following requirements:
   - 5+ years of experience in a related function is required
   - Must be customer service oriented and believe in teamwork, collaboration, adaptability & initiative
   - Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
   - Experience with all phases of the Software Development Lifecycle, Embedded Systems or Mobile / Backend Applications, including detailed requirements gathering, writing functional specifications, technical design, development, test, implementation and maintenance
   - Excellent verbal or written communication skills and interpersonal skills, as well as well-developed relationship management skills.
   - Bachelor’s Degree required in Computer Science, Information Technology, or related areas
 
Responsibilities:
    - Provide technical support for international and domestic customers to support pre-sales and post-sales processes
    - Address all product-related queries on time
    - Identifies and leads continuous improvement activities in support of customer or internal business processes
    - Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
    - Provide developers with customers’ feedback to help identify potential new features or products
    - Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues
    - Analyze complex information, identify problems, implement solutions, adjust priorities, make effective procedural decisions, and manage time wisely in a fast-paced environment
 

Would you like to be part of a professional team of software experts and work on complex projects, for companies worldwide? If so, then keep on reading.

What we offer 

Motivating salary

Motivating salary and a benefits package,
periodic raises

Medical insurance

Medical insurance in partnership with Medicover –
Premium package

Central location

Central location easily accessible,
near Victoriei square

Gaming room

Gaming room

Flexible working hours.

Flexible working hours.

Trainings

Trainings

Bonus days

Bonus days off with seniority

Working from home days

Working from home days

Performance bonuses

Performance bonuses

Fruit days

Fruit days
Some business facts about Tremend
  • 11 years of software development
  • 1st place among Romanian companies in Deloitte Fast 50 CE
  • 300+ high complexity projects
  • 60+ million people using our solutions
  • Clients in 15 countries on 3 continents (North America, Europe, Asia)
  • 20 internationally awarded projects
  • Top EU telecom clients
Some cool facts about Tremend
  • 5 top global car manufacturers use our software
  • One of the startups we worked for was acquired by Google®
  • One of the founders climbed Mont Blanc (the other one does triathlons)
We really welcome people
  • Ready to learn new things (we have some amazing mentors here)
  • Able to teach us new things (we really appreciate and reward experience)
  • Who don’t want to be just another cogwheel in a huge code factory
  • Wanting their work and skills to be recognized and appreciated
Want to know more?

Send an email to jobs@tremend.ro - even if you don’t see an open position that fits your description. Simona, our HR manager, is amazing and cool and recognizes good people in a glance (and she approved this text, thanks, Simona).

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